Process Improvement Scorecard

Measure the effectiveness of your current business processes.

Efficient processes improve productivity, consistency and customer satisfaction. Use this scorecard to evaluate your current processes and identify opportunities for improvement.

Complete every section

Rate honestly — lower scores are more useful

Capture specific notes for each area

Prioritise improvements that deliver the greatest value

Scorecard

Rate each area from 1 (Needs Significant Improvement) to 5 (Excellent).

Statement	1	2	3	4	5
Process Documentation — are your processes written down and up to date?
Roles & Responsibilities — does everyone know what they own?
Manual Work — how much unnecessary manual effort exists?
Automation — are repetitive tasks automated where possible?
Quality — are outputs consistently meeting the required standard?
Customer Experience — do your processes serve your customers well?
Reporting — do you have timely, accurate visibility of performance?
Continuous Improvement — do you actively review and improve processes?

1 = Needs Significant Improvement5 = Excellent

Strengths

Which processes work well and should be protected or replicated?

Improvement Opportunities

Which processes create the most delays, waste or frustration?

Priority Action Plan

Improvement	Owner	Target Date